Delivery Information

Delivery is made by UK Mail.

We charge a flat rate fee of £8.00 plus VAT for delivery to England and most regions of Scotland and Wales.

If we are delivering to a business address or a third party address, delivery will be made to the address that you have selected. Natalie Chocolates shall be deemed to have delivered your order to the intended recipient by delivering it to the reception area or post room of that address.
There will be an additional charge for redelivery if you fail to provide us with the correct delivery address postcode. If you choose to cancel an order that has an incorrect delivery address postcode once it has been dispatched you will be charged a £25.00 cancellation fee. This is the amount charged to us by our carriers to return or redirect undelivered goods.

If you require delivery to an address other than that of the payment cardholders address please contact us with delivery address details.

Please note that we are unable to deliver to an address containing a P.O. Box Number.

A signature is required on delivery. Should there not be someone in to accept delivery during working hours a card will be left informing the recipient that they have tried to deliver. This will request that the recipient contacts their local UK Mail delivery depot to arrange collection or to re-deliver at a suitable date.

We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local delivery depot within 3 working days to arrange collection or re-delivery.

UK Delivery Area: United Kingdom includes Scotland, England, and Wales.
There is an additional delivery charge for Northern Scotland and the Islands.
We will be happy to obtain a quote from our carriers for your specific region.

If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.

Please Note that we can only deliver to business addresses.

We regret that we are unable to deliver to residential addresses.



Refunds

If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction. We comply with the standing Consumer Protection Distance Selling Regulations (2000). You may return any unopened non food items within seven working days from date of receiving it for a full refund. Please note that our chocolates are perishable goods and are therefore exempt from this Regulation.

If our goods arrive damaged or faulty in any way please contact us either by email or phone before returning the goods.